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How to Join your Live-Chat Consultation....
How to enable microphone and/or camera (Chrome   -    Firefox)
Additional & Useful Links


How to Join your Live-Chat Consultation....

 

  • Before your appointment time, visit WCOnline and log onto your scheduled session.
  • Your consultant will be waiting for you in the online session.  
  • Find more detailed instructions on joining a live-chat session here.

For more information or to resolve technical difficulties, visit the WC Online manual section for "Synchronous Online Meetings."

 

 

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How to enable microphone and/or camera

WC Online works best using Google Chrome and Mozilla Firefox. It is not compatible with Microsoft Internet Explorer, Safari, or Opera. Even though the session might appear to work with these browsers initially, issues will quickly arise such as being prompted every few seconds to enable video/sound and having the whiteboard disconnect.

Instructions for Chrome Users

1. Click the Chrome menu on the browser toolbar. 

Click the chrome user menu on the browser toolbar.

2. Select "Settings."

Select settings.

3. Click "Show Advanced Settings."

4. In the "Privacy" section, click "Content Settings."

5. In the "Media" section, click "Manage Exceptions."

If you want to enable WC Online to use your speaker, click "Manage Exceptions" under the option header "Microphone."

If you want to enable WCONLINE to use your speaker, click “Manage exceptions” under the option header: Microphone.

Then, click "allow" to add https://wcoocm.com:9091 to the list of apps allowed to use your microphone.

If you want to enable WC Online to use your web camera, click "Manage Exceptions" under the option header "Camera."

If you want to enable WCONLINE to use your web camera, click “Manage exceptions” under the option header: Camera.

Then, click "allow" to add https://wcoocm.com:9091 to the list of apps allowed to use your camera.

If you wish to turn off your camera during your online session, simply click on the camera icon.

When you are already in the online session with a tutor, if you prefer to turn off the camera for now, you can simply click on the icon of a camera.

Additionally, if you decide to turn off the microphone but wish to keep the camera function, click on microphone icon to mute audio.

Also, if you decide to turn off the microphone but keep the camera function, you can mute the microphone by clicking on the icon of a microphone that shows on the window of your image.

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Instructions for Firefox Users

1. Open the Firefox Permissions Manager. To do so, type the words about:permissions into the address bar (as if it were a website) and hit "Enter." The current tab will be replaced by the permissions manager.

Open the Firefox Permissions Manager. To do so, type the words about:permissions into the address bar as if it were a website and hit Enter. The current tab will be replaced by the Permissions Manager.

2. On the left side is a search bar above a list of all the websites you've visited. The right side lists the various website permissions stored by Firefox.

On the left side is a search bar with a list of all the websites you've visited below. The right side lists the various website permissions that Firefox stores.

Find https://wcoocm.com in the list of visited websites to enable microphone/camera access for this site. Then click "allow" in the dropdown menu for "Use the Microphone" and/or "Use the Camera."

If you wish to turn off your camera during your online session, simply click on the camera icon.

When you are already in the online session with a tutor, if you prefer to turn off the camera for now, you can simply click on the icon of a camera.

Additionally, if you decide to turn off the microphone but wish to keep the camera function, click on microphone icon to mute audio.

Also, if you decide to turn off the microphone but keep the camera function, you can mute the microphone by clicking on the icon of a microphone that shows on the window of your image.

 

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Additional & Useful Links

Live-Chat Support Pages:

How to Join a Live-Chat Session

 

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